Shipping policy

Last updated: November 10, 2025

1. General Provisions

This Shipping Policy defines the terms and conditions for the delivery of orders placed in the online store operated by Lando Group Kft. (registered office: 1061 Budapest, Jókai tér 10, 1st floor, door 1; e-mail: hello@lando.eu). By placing an order, you declare that you have read and accepted this policy.

2. Delivery Area

  • We deliver throughout Hungary and to selected European countries.

  • The destination country can be selected during checkout.

3. Delivery Methods and Service Providers

  • Order fulfillment is handled by our logistics partner, Boxy Fulfillment (2225 Üllő, Régész utca 1.).

  • Deliveries are carried out by contracted courier services (e.g., GLS, DHL, DPD, or another designated provider).

  • Service options include home delivery and, where available, parcel point collection.

4. Delivery Times

  • Orders are processed on business days.
  • Estimated delivery time within the EU: 2–5 business days
    Estimated delivery time within Hungary: 1–3 business days
  • The stated delivery times are for guidance only; actual delivery may be affected by courier workload, public holidays, or customs procedures.

5. Shipping Fees

  • Shipping costs are displayed at checkout in the order summary before payment.
  • International Shipping (EU and selected countries):
    • Orders outside Hungary are delivered by DPD directly to the customer’s door.
    • Standard delivery fee: 7.95 EUR
    • Free delivery for orders above 180 EUR
    • We are continuously expanding our international logistics network to improve delivery times and regional coverage.
  • Domestic Shipping (Hungary):
    • Orders within Hungary are delivered by GLS or MPL.
    • GLS home delivery: 1,950 HUF
    • MPL home delivery: 2,798 HUF
    • Free delivery for orders above 60,000 HUF
    • Deliveries are made directly to the customer’s door. Delivery locker options are currently being developed and are not yet available.

6. Delivery Notification and Tracking

  • You will receive an e-mail notification when your package is handed over to the courier.

  • This message includes tracking information so you can monitor your delivery status.

7. Delivery

  • Please ensure that someone is available to receive the package at the delivery address during the time window specified by the courier.

  • If delivery is unsuccessful, the courier may attempt redelivery or redirect the parcel to a designated pickup point.

  • If the delivery fails for reasons attributable to the Buyer, any resulting additional costs will be borne by the Buyer.

8. Receiving a Damaged Package

  • Please inspect the package upon delivery.

  • In case of damage, prepare a report in the presence of the courier and immediately notify our customer service at: hello@lando.eu

  • Without a report, subsequent claims for damage may be limited.

9. Contact

For questions regarding shipping:

  • E-mail: hello@lando.eu

  • Postal address: 1061 Budapest, Jókai tér 10, 1st floor, door 1, Hungary